Privacy Policy

We take your privacy seriously and want you to clearly understand how we handle your information.

Effective Date: July 16, 2026

1. Information We Collect

Information you provide:

- Your name, email address, and phone number

- Shipping and billing addresses

- Payment details (processed securely—we never view or store your bank card numbers)

- Account login information (if you create an account)

- Any messages you send to us

Information we collect automatically:

- Device type, browser, and operating system

- IP address and approximate location

- Pages visited, time spent, and content clicked

- How you found us (search engines, social media, advertisements)

Information from third parties:

- Analytics data from Google Analytics

- Marketing data from advertising platforms

- Payment verification information from Shopify Payments

2. How We Use Information

We use your information to:

- Process, ship, and track your orders

- Handle returns, refunds, and exchanges

- Answer your questions and address support requests

- Send order updates and shipping notifications

- Send marketing emails (only if you have subscribed)

- Improve our website and shopping experience

- Prevent fraud and ensure website security

- Comply with tax and legal requirements

3. Who We Share Information With

We do not sell your personal information. Not now, and never in the future.

We share information only when necessary for business operations and only with service providers contractually required to protect that information:

- Payment processing (Shopify Payments)

- Shipping carriers (UPS)

- Email marketing tools

- Website analytics (Google Analytics)

- Cloud hosting infrastructure

We may also share information if required by law or to protect the safety and rights of customers, our business, or the public.

If our business is acquired or merged, your data may be transferred to the new owner. We will notify you before such an event occurs.

4. Cookies

We use cookies (small files stored on your device) to keep the website running and to understand how you use it. - Essential Cookies: Necessary for checkout, shopping cart, and account functions.

- Analytics Cookies: Help us understand which pages receive high traffic and which products attract the most interest.

- Marketing Cookies: Used to show you relevant advertisements.

You can block or delete cookies in your browser settings. If you choose to do so, some website features may not function properly.

We respect "Do Not Track" signals. When your browser sends such a signal, we limit tracking activities to those necessary for essential functions.

5. Your Rights Under CCPA / CPRA

If you reside in California, you have the following rights:

Right to Know: You can ask what personal data we hold about you, the sources of that data, and how we use it.

Right to Delete: You can request that we delete your personal information (subject to certain legal exceptions).

Right to Opt-Out of Sale: We do not sell your data, so this matter is already addressed; however, you may still submit a request at any time.

Right to Correct: You can request that we correct inaccurate information.

Right to Non-Discrimination: Exercising your privacy rights will not affect the services you receive from us.

Authorized Agent: You may designate someone else to submit these requests on your behalf. The agent must provide proof of written authorization, and we may verify your identity directly before processing the request.

To exercise any of the above rights, please email info@leapwardrobey.com. We will respond within 45 days.

6. Data Security

We protect your data through the following measures:

- SSL encryption on all pages

- Payment processing compliant with PCI DSS Level 1 standards

- Encrypted password storage

- Restricted internal access to personal data

- Regular security reviews

No system is perfect, but we take all reasonable measures to ensure the security of your information.

7. Data Retention Periods

- Order and transaction records: 7 years (based on tax and legal requirements)

- Account information: For as long as your account remains active

- Marketing preferences: Until you unsubscribe or request deletion

- Analytics data: Anonymized after 26 months

Upon the expiration of the above periods, data will be securely deleted or anonymized.

8. Children

This website is not directed at children under the age of 13. We do not knowingly collect data from children. If you believe a child has provided us with information, please notify us via email, and we will delete it immediately.

9. External Links

This website may contain links to other websites or social media platforms. We are not responsible for how these platforms handle your data. Please be sure to review their privacy policies before sharing any information.

10. Changes

We may update this policy from time to time. When updates are made, the effective date at the top of the page will be revised accordingly. For significant updates, we will notify you via email or post an announcement on the website.