Return and Refund Policy

Here is the return process for Leap Wardrobe.

1. Return Period

You may initiate a return within 30 days of the delivery date. To qualify for a return, please ship the items back within this timeframe. We cannot accept returns after the 30-day period has expired.

2. Eligible Items

Items must meet the following conditions:

- Unworn, unwashed, and unused

- Free of makeup, deodorant, perfume, pet hair, or any signs of wear

- In original condition with all tags intact and attached

- In original packaging

- Accompanied by the order confirmation or receipt

We reserve the right to refuse returns that do not meet the above standards.

3. Non-Returnable Items

- Gift cards

- Items marked "Final Sale" or "Clearance"

- Altered, hemmed (e.g., pant cuffs), or customized items

- Items missing original tags

- Items returned without original packaging

4. Return Process

1. Email info@leapwardrobey.com with your order number and the items you wish to return.

2. We will reply within 1–3 business days with return instructions and the return address.

3. Pack the items in their original packaging, ship them, and send us the tracking number.

4. Once we receive and inspect the items, we will process the refund within 5–7 business days.

Please do not ship items back without contacting us first. Unauthorized returns may not be accepted.

5. Return Shipping Costs

Returns due to personal reasons (e.g., wrong size, change of mind, dislike): You are responsible for shipping costs. We recommend using a tracked shipping service, as we are not liable for lost packages that lack tracking information.

Returns due to our error (e.g., wrong item sent, defective product, damage during transit): We cover the shipping costs. Please send us photos and your order number, and we will provide a prepaid shipping label.

6. Refunds

Once we have inspected the returned item(s), you will receive an email confirming whether your refund has been approved. Approved refunds will be credited back to your original payment method within 5–7 business days. Please note that it may take an additional 3–5 business days for your bank to process and post the funds to your account.

If you have not received your refund after 10 business days, please contact your bank first before emailing us.

7. Exchanges

We do not offer direct exchanges. You may return your current item and place a new order for the item you prefer. This allows you to receive your desired item faster while the return process is underway.

8. Damaged or Incorrect Items

We inspect all items before shipment. However, if you receive a damaged or incorrect item:

1. Please contact us via email within 24 hours of delivery.

2. Include your order number, a description of the issue, and clear photos in the email.

3. We will arrange for a replacement or a full refund.

Please do not discard the damaged item until you receive further instructions from us.

9. Order Cancellations

Need to cancel your order? Please contact us at info@leapwardrobey.com within 2 hours of placing your order. After this time, the order may have already entered the processing or shipping stage; if this occurs, you may return the item after receiving it.

10. Your Rights

This policy does not affect any rights you may have under U.S. federal or state consumer protection laws. If your order is being shipped to California, you may be entitled to additional protections under the California Consumers Legal Remedies Act (CLRA).