Shipping Policy

We offer fast and free shipping. Here are the details:

1. Processing Time

Your order will undergo quality checks and be carefully packed within 1–2 business days (Monday through Friday, excluding federal holidays). Once the package ships, you will receive an email containing tracking information.

2. Order Cut-off Time

Orders placed before 12:00 PM Pacific Time on a business day will be processed that same day whenever possible. Orders placed after this time, or on weekends and holidays, will begin processing on the next business day. Need to change your order? Please email us at info@leapwardrobey.com within 2 hours of placing your order. Once an order enters the processing/shipping stage, we cannot make modifications—though you may return the item after receiving it.

3. Shipping Time

Delivery takes 3-7 business days. Please note that during holidays or peak periods, carrier delays may extend delivery times by 1-2 days. We will notify you promptly if your order is affected.

4. Shipping Costs

Shipping is free on all orders. There is no minimum purchase requirement, no promo code needed, and no hidden fees.

5. Shipping Area

United States

6. Carriers

We select UPS for delivery based on your location and package size.

7. Tracking

Your shipping confirmation email includes a tracking number and a direct tracking link. Please note that tracking information may take up to 24 hours to update after the email is sent. You can also log in to your account to check your order status.

8. Lost Packages

Has your tracking information not updated for more than 3 business days? Or has the estimated delivery date passed without the package arriving? Please email us your order number, and we will resolve the issue-you may choose between a replacement shipment or a full refund.

9. Damaged Packages

Did your package arrive with severe external damage or damaged items? Please contact us within 24 hours and provide your order number along with photos of the damage. We will arrange a replacement or a full refund. Please keep the damaged items until we contact you.

10. Incorrect Address

Please double-check your shipping address before completing your purchase. If a package is returned due to an incorrect address, you will be responsible for the cost of reshipment. If you need to change your address, please contact us immediately at info@leapwardrobey.com—we can handle this for you as long as the order has not yet been shipped.